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Front Desk Orientation

Orientation Day 1 - Welcome, Spa Procedures & Customer Service

Day 1 Orientation (66:11)
Sanitation Requirements

Orientation Day 2 - Zenoti

Zenoti - Overview of the Appointment Book (12:05)
Zenoti - The Guest Profile (8:11)
Zenoti - Booking an Appointment (8:22)
Zenoti - More About Booking (10:41)
Zenoti - Checking Out a Guest (18:58)
Zenoti - Group Appointments (3:54)
Zenoti - Daily Tasks in Zenoti (11:56)
Workbook & Answer Key

Orientation Day 3 - Customer Service & Marketing

Day 3 Marketing, Daily Tasks & Other Procedures (13:26)
Farmhouse Fresh Training

Orientation Day 4 & 5

Desk Training Agenda

Week 1 Check-in

Week 1 Check-in Agenda

Week 2 Check-in

Week 2 Check-in Agenda

Week 3 Check-in

Week 3 Check-in Agenda

Week 4 Check-in

Week 4 Check-in Agenda
End of 1st Month Review

Request Off Form

Request Off Form

Resources

Under Age Clients Policy
Staff Discounts

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Workbook & Answer Key

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